• We offer a wide variety of products, including fresh items, vegetables, fruits, snacks, dried goods, consumer goods, kitchen supplies, cookware, dietary supplements, weight loss products, common household medicines, and supplies for massage and spa services. If you need any specific items, we can help source them for you.

• Registration is free. Sign up to receive wholesale pricing with no fees

• The cut-off time for orders is every Tuesday at 5 PM, and deliveries will be made the following Tuesday between 8:00 AM and 6:00 PM depend on courier situation

• Our minimum order requirement is £320.

• Orders over £320 have a shipping cost of £16.95, while orders under £320 incur a shipping fee of £40 within the UK.

• For express shipping, deliveries will be made before 12:00 PM for an additional cost of £16.95.

• There is no minimum order requirement.

• We offer free shipping if your total order, including both fresh and dried items, reaches £1,000.

• We have promotional pricing on select products for bulk orders. For example, orders between 5 kg and 10 kg will receive discounted pricing. Please visit our website for more details on these promotions and pricing tiers.

• We provide shipping services across Europe. For shipping costs, please inquire directly with us.

• Our company is an importer with large-scale shipping operations. We have distribution warehouses and offices located in London, Slough, and Manchester.

• The prices displayed for fresh products are per unit, with options available in 0.5 kg and 1 kg sizes, as shown in the examples below.

• 9249 Green Chili-พริกเขียว-100g if select 1 unit, the weight will equal 1 kg and 100g per pkt

• 1029 Chinese Kale-คะน้า-200g if select 1 unit, the weight will equal 1 kg and 200g per pkt

• 9098 Sweet Green Mango-มะม่วงมัน-2kg if select 1 unit, the weight will equal 2 kg

• -For desert or snack 6106 Fresh Long chong dessert-ลอดช่องวัดเจษ 700g.-(1 set = 3pc) if select 1 unit, will receive 3 pieces and 700g per piece

• For products deemed to be of poor quality, we will consider a refund based on the extent of the damage, which may range from a 10% to 100% discount.

• For items with damage to the packaging, a 20% discount will be applied.

How to Claim Fresh Products

To initiate a claim for fresh products, please inform us via email or chat within 24 hours of receiving your order. Claims submitted after this timeframe may not be eligible for resolution, as we need to provide feedback to our supply chain to improve product quality.

What You Need to Provide for Your Claim:

1. Photos of the Product: Include images of each unit being claimed, ensuring the label is visible.

2. Reason for the Claim: Specify the issue, such as damage, rot, expiration date, or missing items.

3. Quantity of Packs: Indicate the number of packs, for example, 0.5 kg of peeled durian or 2 kg of lemongrass.

Remark :

1.) For bad quality we will respond for refund this depend on how much it damage, for example, 10-100% discount.

2.) damaged on package will discount 20%

3.For fresh products, dried goods, snacks, and desserts, we recommend that customers order one set to try first to see if it meets their expectations. This is because what customers think or anticipate may not align with the actual product, helping to prevent any misunderstandings based on images or assumptions

• Inform us by email or Chat within 24 hours after receive order, if more than this we are unable to responsible

1. Photo of product in every unit that claim needed (every pkt.)

2. Cause of claim ex. Damaged, rotten, expired date or missing

3. Number of packs ex. 0.5 kg of peel durian

• A credit note will be issued during the week that the customer receives their order. The refund process will be completed every Monday, and the funds will be transferred to your bank account within a few days, depending on your bank's processing times.

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